Pre-authenticated Debit Order collections with DebiCheck

DebiCheck is a preferential debit order system requiring the bank account holder to give specific electronic permission (via their bank) prior to any debit order being processed.

You can debit a bank account confidently as specific consent is received via the account holders bank and the likelihood of transactions being disputed is drastically reduced. Bank account holders have the comfort of knowing that the debit order can only be processed on the terms as agreed by them.

DebiCheck does not replace Same-day and Dated debit orders but can be used as an alternative. By using DebiCheck you can obtain authentication, benefit from preferential presentation of the debit and track the bank account over a selected period.

The DebiCheck process

Netcash Client

  • Capture/ upload Electronic Mandates that include requests for authentication or
  • Capture DebiCheck authentication details manually in your Netcash account or
  • Upload DebiCheck authentication requests

Netcash

  • Submit authentication requests to account holders bank
  • Confirm authentication results
  • Automatically updates Masterfile with debit order detail

Account holders bank

  • Authenticates DebiCheck request by various electronic channels with account holder.
  • Methods vary from bank to bank and may include banking Apps, USSD, ATM or branch.
  • Communicates results to Netcash

Account holder

  •  Receives authentication request
  •  Verifies amount and terms of the debit order
  •  Accepts or declines the request

Settlement

  • Successful collections will be credited to your Netcash account once  payment is received from the account holders bank
  • Bank accounts can be tracked for up to 10 days
  • After the tracking period has expired, unsuccessful transactions with zero values will be processed to the Netcash account for ease of reconciliation

The DebiCheck process

Netcash Client

  • Capture/ upload Electronic Mandates that include requests for authentication or
  • Capture DebiCheck authentication details manually in your Netcash account or
  • Upload DebiCheck authentication requests

Netcash

  • Submit authentication requests to account holders bank
  • Confirm authentication results
  • Automatically updates Masterfile with debit order detail

Account holders bank

  • Authenticates DebiCheck request by various electronic channels with account holder.
  • Methods vary from bank to bank and may include banking Apps, USSD, ATM or branch.
  • Communicates results to Netcash

Account holder

  •  Receives authentication request
  •  Verifies amount and terms of the debit order
  •  Accepts or declines the request

Settlement

  • Successful collections will be credited to your Netcash account once  payment is received from the account holders bank
  • Bank accounts can be tracked for up to 10 days
  • After the tracking period has expired, unsuccessful transactions with zero values will be processed to the Netcash account for ease of reconciliation

Authentication Options

1. Real Time (TT1): Send an immediate message to the bank account holder allowing instant mandate authentication.
The response time is within 120 seconds or a delayed response within 1 day will be received.

2. Batch (TT2): Authentication requests are batched and sent to all prospective clients. The response is received within 2 days.

Disputability

Your client will only be able to dispute the DebiCheck debit order if the amount or date of the debit order differs from what they accepted (authenticated). Should you debit your client without authentication (in the case of Registered Mandate Service) they will be able to dispute your authority to debit and reverse the debit.

Registered Mandate Service (RMS)

When a request from the bank to the customer to approve a mandate is not actioned by the customer, and the request expires, you can register a “RMS Mandate” against the customers’ account with the same detail as agreed in the underlying contract. When an RMS Mandate is registered, the customer will not be required to authenticate the mandate, however they will be able to dispute or suspend (place a stop payment) against the mandate.

DebiCheck Frequently asked questions

If the client selects No to any changes to the amount, can they come back and change it on the authentication.

There is no option to edit the authentication. A new mandate needs to be completed and resubmitted.

Once the client has authenticated the debit order. What are the cut off times for DebiCheck batches?

There are no 2-day or same day batches. There is only one cut off time. There must be one working day between authorizing the batch and the processing date.

For example: The cut off time for a Friday batch is Wednesday midnight.

Do standard rules apply for RMS? Will the bank allow you to process the transaction if there was no response to the RMS?

 RMS authentications will occur once the authentication has not received a response. This conversion to an RMS happens once feedback is received from bank and no response given.

Is the amount mandatory?

Yes, there must always be an amount on the authentication.

What are valid action dates?

Monday to Saturday.

Which days are valid tracking days?

Monday to Sunday.

Can RMS transactions be disputed?

Yes,as RMS is not an authenticated debit order.

Can I resend an authentication?

Yes, go to the DebiCheck container in the Masterfile and click on the circling arrow icon next to the contract you want to resend.

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